Terms and Conditions

  1. Sales and Online Security

When using A Vida’s web pages, there are situations in which we will collect, store and use personal information. These situations include:

  • Placing an order for home delivery
  • Placing an order for showroom collection

When undertaking these actions, we will collect certain information from you including but not limited to:

  • Name
  • Billing address
  • E-mail address
  • Password(s)
  • Credit, debit card or other payment information

As we are always looking to enhance our customer’s experience while using A Vida’s web pages, use of the website is monitored and anonymous data on customers’ use of the website is recorded.

A Vida may also collect other information such as the URL you have come from, geographical location, I.P address, browser used and other data.

We will never sell or share your details with third parties.

To ensure your online security and prevent online fraud, A Vida employs the latest SSL (Secure Socket layer) and encrypts all payment information.

If the URL of a secure page begins with "https://", the "s" indicates a secure channel to the server. Also, when security (SSL) is present, Microsoft Internet Explorer, Mozilla Firefox and Google Chrome display a padlock icon, which is closed once a secure channel is established.

SSL uses public-key encryption using keys of various sizes, 40-, 56-, 128-bit, etc. The larger the key length and number of possible keys, the more difficult it is for unauthorised persons to decrypt or read the message. For example, messages encrypted with a 128-bit key are much more secure than a message encrypted with a 40-bit key.

The size of the key is tied to a specific browser installation. This secure site only accepts browsers with minimum encryption strength of 128-bit. The site provides the maximum level of encryption supported by your browser. When you use this site at work, only the browsers provided or authorised by your employer should be used.

  1. Returns 

We want all A Vida customers to be 100% satisfied.

Purchases made at A Vida premises are protected by the Customer Rights Act 2015.  Customers have the opportunity to view and try on goods prior to purchase.  Non-faulty goods cannot be returned for refund under any circumstances. Non-faulty goods may be exchanged  (for other goods or credit note) within 30 days of purchase provided the goods are as sold, unworn, unused and not damaged in any way.  Faulty goods can be returned to the shop for refund within 30 days of purchase.  Proof of purchase is required: A Vida receipt or bank / credit card statement showing purchase.  After 30 days, A Vida will undertake to repair or exchange faulty goods.

For online sales, The Consumer Contracts Regulation 2013 apply.  Customers may return goods purchased within 14 days of the purchase without liability and receive a full refund.  To cancel an online sale, the following conditions must be satisfied:

1. Customer must contact A Vida by email / telephone to cancel order prior to returning goods. 2. Goods must be returned to A Vida in the same condition as shipped, with all labels attached and intact. 3. Cost of return shipment is not refundable, the customer bears full cost of return shipping and we advise that return shipping method uses reliable shipper, has full shipment tracking and is insured for the retail value of the goods. 4. Refunds will only be processed following safe receipt of returned goods at A Vida and inspection to confirm goods match condition prior to original shipment. 5. The goods remain the property of the customer until all conditions above are satisfied.  Goods which have been marked, damaged or worn (other than trying on in a clean indoor environment) will not be refunded, the customer shall be responsible for all shipment costs to recover goods returned which are marked, damaged or soiled in any way. 6. Returned goods meeting the all of the conditions (1 through 5) will be refunded within 14 days using the same method as the original payment.

A Vida reserves the right not to refund or exchange goods which are not in as sold condition or have been worn, used or damaged in any way.  

We regret that in the interests of hygiene jewellery which passes through a piercing cannot be returned or exchanged.  Similarly swimwear, and other garments which contact intimate body areas, cannot be returned or exchanged.

Credit notes are valid for 3 months from the date of issue.

  1. Faulty Items

If goods are faulty, customers may return within 30 days of purchase for refund, in accordance with Customer Rights Act 2015.  30 days after purchase, if goods are faulty, we reserve the right to repair the item whenever possible.  If repair is not possible, the goods will be exchanged or a credit note will be issued for the purchase price.  

In the unlikely event that you are not satisfied with the repairs you may refer the matter to the Retail Ombudsman; contact details may be found at "www.theretailombudsman.org.uk".


Terms of Service

These web pages are provided by A Vida Fashion Ltd. trading as “A Vida”, a registered trademark in the UK.

A Vida will always treat all of your personal information as confidential and fully comply with all UK Data Protection legislation.  We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or share this information with other businesses or third parties.

We will never sign you up to our customer newsletter without your permission. If you have asked for such emails in the past, but have now changed your mind, just email us and let us know and we will remove your details from our emailing list.

By accessing A Vida's web pages, all visitors agree to the following terms. Visitors who do not agree to all of the following terms must refrain from using this website.

1. Acceptance

By accessing and browsing this website, visitors accept without limitation or qualification these Terms of Service and all applicable laws set out herein. Please read the Terms and Conditions carefully. 

2. Website privacy policy

All and any material or personal information sent to the A Vida website is subject to the A Vida Terms of Service and Terms and Conditions for privacy and protection of personal data as described in this website.

3. Disclaimer

Use of this website is exclusively at the sole risk of you, the visitor. A Vida endeavours to ensure the information in these webpages is accurate; however A Vida is not responsible if the information on this website is inaccurate or incomplete. Any reliance upon the material of this website shall be at the user’s own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

This disclaimer does not affect your customer rights as set out in Sale of Goods Act 1979 (UK) and all subsequent amendments.

4. Information/Data supplied to A Vida

Any non-personal communication or material transmitted to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non-proprietary. Anything transmitted or posted becomes the property of the A Vida and may be used for any purposes including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. 

For transmitting, please email: info@avidashop.com

Furthermore, A Vida is free to use any designs, ideas, artwork, inventions, developments, suggestions or concepts contained in any communication sent to this website for any purposes including, but not limited to, the development, manufacturing, advertisement and marketing of products. Any such use is without compensation to the submitter of the information and/or data. By submitting information, you also warrant that you own the material/content submitted, that it is not defamatory and that A Vida's use of the material/content will not violate any third parties’ rights or applicable laws. A Vida is under no obligation to use the information submitted or to send any confirmation or feedback that a submission is successful.

5. Intellectual property rights

A Vida is a registered trademark in the UK. All rights reserved. 

All copyright and other intellectual property rights in all text, images and other materials on this website are the property of A Vida or are included with the permission of the relevant owner. 

You may freely browse the website but are only permitted to access, download or use information from this website, including any texts, images, audio and video, etc. (hereafter referred to as “information”) for your own non-commercial use. This should be done on the condition that all copyright and other proprietary notices are kept intact and that the above trademark notice appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain, nor shall it be modified or incorporated into any other work, publication or website. 

Nothing contained on this website should be construed as granting any licence or right to use any trademark displayed on this website. Your use/misuse of the trademarks displayed on this website or of any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that A Vida will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution, for serious offences.

6. Links to other websites

Links to third party websites may be provided for the interest or convenience of visitors to this website. The links on the Avida website may take you to third party websites. A Vida accepts no liability for the content, accuracy or function of these other websites. A Vida accepts no liability deriving from a breach or omission in the privacy policies of third parties. The links are provided in good faith and A Vida cannot be held responsible for any subsequent change in other websites to which it provides a link. The inclusion of any links to third party websites does not imply endorsement by A Vida. A Vida highly recommends that you make yourself aware of and carefully read the legal and privacy notices of all third party websites that you visit.

7. Warranties and disclaimers

This website is provided to you on an "as is" and "as available" basis. Consequently, A Vida gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability and fitness for a particular purpose). Such warranties include, but are not limited to, any representations that material on this website is complete, accurate, reliable, timely and non-infringing on third parties; that access to this website is uninterrupted or error-free; that this website is secure; or that any advice or opinion obtained from A Vida through this website is accurate or reliable. Any such representations or warranties thereto are expressly disclaimed. 

A Vida reserves the right to restrict or terminate your access to this website or any feature of this website or part thereof, at any time.

8. Liability

A Vida, and any other parties involved in the creation, production or delivery of this website on A Vida’s behalf, shall not be held liable or responsible in any way for: any direct, indirect, incidental, consequential or punitive damages; costs; losses; or liabilities that may occur as a result of: your use and/or inability to use the A Vida website; access to the A Vida website; changes in the contents of this website or from any other website accessed through a link from this website; or from any action A Vida takes or fails to take as a result of any electronic mail messages sent by the user to A Vida. 

A Vida, and any other parties involved in the creation, production or delivery of this website, shall have no responsibility to: maintain the material and services made available on this website or to supply any corrections, updates or releases in connection herewith. Any material on this website is subject to change without notice. 

Furthermore, A Vida shall have no liability or responsibility whatsoever for any losses suffered caused by viruses that may infect your computer equipment or other property as a result of your use of, access to or the downloading of any material from this website. Downloading material from this website is done at your own risk.

9. Prohibited activity

Although A Vida may, from time to time, monitor or review discussions, chats, postings, transmissions, bulletin boards, etc. on the website, the company is under no obligation to do so and assumes no responsibility or liability for loss or damage incurred arising from the contents of any such locations on the website, nor for any errors, omissions, defamations, slanders, dangers, falsehoods, obscenities, profanities, libels, pornography, privacy disclosures or inaccuracies contained in any information within such locations on the website. Visitors are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any laws. A Vida will fully cooperate with any law enforcement authorities or court orders requesting or directing A Vida to disclose the identity of anyone posting any such information or materials. 

Visitors are further prohibited from: performing any acts that could constitute a breach of privacy (including uploading another individual’s private information without the concerned individual's consent) or violate the legal rights of other individuals; using this website to defame or A Vida, its employees or other individuals by acting in such a way that brings into disrepute the good name of A Vida and uploading files that contain viruses that may cause damage to the property of A Vida or the property of other individuals. 

You and A Vida agree that any controversy or claim arising from, or pertaining to, the use of this website shall be governed by United Kingdom law and shall be submitted to the exclusive jurisdiction of the courts of United Kingdom.

10 Consequences

If A Vida becomes aware that you have violated any of the Terms and Conditions contained in this legal statement, A Vida may immediately take corrective action. Such measures include preventing the user from using the services offered by A Vida and immediately removing without notice any information, data and content put on the website by the user. If A Vida has been injured by your violation, A Vida may, in its sole discretion, seek to recover damages.

11. Revisions

A Vida may revise these Terms and Conditions by updating this post at any time. You are bound by any such revisions and should therefore periodically revisit this page. A Vida reserves the right to make any changes and corrections to this notice. Please refer to this page from time to time to review this, and any new, information.